Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for wholesale orders. All payments are processed securely through our PCI-compliant payment providers.

For retail orders, there's no minimum quantity. For wholesale accounts, minimum order values apply depending on your account tier. Contact us for specific wholesale minimums.

Orders can be modified or cancelled within 2 hours of placement. After this time, orders enter processing and cannot be changed. Please contact us immediately if you need to make changes.

Once dispatched, you'll receive an email with your tracking number. Use our Order Tracking page to see real-time updates on your delivery status.

UK Standard: 2-4 working days. UK Express: 1-2 working days. We dispatch most orders within 24-48 hours. Delivery times are estimates and may vary during peak periods.

Yes! We offer free standard UK shipping on orders over £50. Wholesale partners may qualify for free shipping on all orders depending on their account tier.

Currently, we primarily serve the UK market. For international enquiries, please contact us to discuss shipping options to your location.

Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement at no extra cost.

Apply through our Wholesale Enquiry page. We review applications within 1-2 business days and will contact you to discuss pricing and account setup.

Wholesale partners enjoy discounts of 50% or more off retail prices, depending on order volume and account tier. The more you order, the more you save.

Yes! We offer sample packs for approved wholesale partners so you can assess quality before placing larger orders. Contact your account manager to arrange samples.

NET 30 payment terms are available for established wholesale partners subject to credit approval. New partners typically start with upfront payment until a trading history is established.

We offer a 30-day returns policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us to initiate a return.

Once we receive your return, refunds are processed within 5 working days. Allow an additional 3-5 working days for the refund to appear in your account, depending on your bank.

Yes, we're happy to exchange items for a different size or colour, subject to availability. Contact us within 30 days of delivery to arrange an exchange.